Online Alerts

Keep tabs on your online banking activity.

Online Alerts are notifications that will keep you informed and help you monitor your online banking for certain activities.

You can select the type of activity that you want to monitor and whether you’d like to be notified by email, text message, or both. If the activity you’ve selected takes place through online banking or the CUA mobile app, you will be notified right away.

With Online Alerts, you can be notified when:

  • an online banking login has occurred.
  • a new bill payment vendor has been added.
  • your personal access code (PAC) has been changed.
  • your online banking account has been locked out after the maximum failed attempts to login or after the maximum failed attempts to answer your security question.
  • there are messages awaiting your attention.
  • a new Interac E-transfer recipient is added.
  • a new purchase is authorized through your online banking account using Interac Online Payment.
How to set up and manage your Online Alerts:

  1. It’s easy! Sign into online banking at and select Messages and Alerts from the left-hand menu.
  2. Select Manage Alerts Contacts to provide your mobile phone number, email address, or both.
  3. Select Manage Alerts and then Add a New Alert to choose the activities you would like us to notify you about.
  4. You’re all set! Log in anytime to add or remove your Online Alerts.
What if I am alerted to suspicious activity?

We’re here to help. Contact our Customer Contact Centre at 902-492-6500 and a member of our team will happily review your account activity with you.

What about monitoring my debit card activity?

We have you covered. Learn more and sign up for Fraud Alerts here.

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