Ways to Bank
We make banking easy and convenient by providing you with a variety of services that allow you to access and manage your money from almost anywhere.
- Make withdrawals and deposits day or night with our ATMs.
- Manage your account 24 hours a day, seven days a week with online banking.
- Deposit cheques with Deposit Anywhere and have your funds deposited directly into your CUA account.
- Pay your utility bills through online banking, or set up a pre-authorized withdrawal with your bill supplier to occur the same time on an on-going basis - automatically.
- There’s little need to carry cash when you have a debit card - make purchases wherever the Interac Direct Payment logo is displayed.
- Trade anytime, anywhere with Qtrade Investor, our online brokerage.
- Bank anywhere, anytime with CUA's mobile banking app.
Other Services
Night Depository
Make your deposits in a secure drop, night or day, 365 days a year. Night deposits are located at most branches.
- Night deposit bags available
- Deposits are held in a fireproof vault and opened under dual custody
- Deposits are credited to your account the following business day
Payroll Services
CUA can refer you to a payroll services provider. Find more information, please contact us today at 902-492-6500.ICU Service Change
Effective August 16, 2024, the existing Inter Credit Union (ICU) service is no longer available to CUA members as CUA will be on an improved IT system, which is different than the system used by other credit unions in Atlantic Canada. You will still be able to do over-the-counter transactions at CUA branch locations and also carry out transactions using an ATM at any credit union in Atlantic Canada as well as ATMs nationally through the “ding-free” ATM network. This network includes 66 locations in Nova Scotia and over 5,000 across the country. Currently, credit union members in Atlantic Canada can go into a branch of another credit union and carry out certain banking transactions at the counter.
This change affects a very small number of CUA’s members. Approximately 200 members (less than 1% of the total membership) used this service six times or more in the last year. For the majority of these members, there are other convenient ways to do these transactions, including using the ATMs, online banking, the mobile banking app and telephone banking.Questions and Answers
A core banking system is used by banking institutions to process their customer’s banking transactions, manage loans and interest calculations and post updates to accounts and financial records. It includes all account-related information for members or customers.
The Inter Credit Union (ICU) service allows members of Atlantic Canadian credit unions to perform certain transactions at the counter (with a teller) of another credit union in the region, as if it were your own home branch. These transactions are typically cash and cheque deposits, withdrawals and sometimes transfers between accounts, bill payments and bill exchanges for coins.
On August 16, 2024, CUA will be moving to a new core banking system. This will allow us to improve our overall service for our members, including faster service (through streamlined processes and removal of duplicated information), enhanced security (including biometrics and scannable IDs) and more personalized products (through a member-centric model, rather than the current product-centric model). CUA will be on another system than other credit unions in Atlantic Canada and these systems are not connected. As a result, other credit unions will not be able to update the members’ account information and carry out these transactions.
The most common ICU transactions are deposits and withdrawals. In addition, there is also bill payments and currency exchange between coins and bills.
Yes! You will still be able to perform transactions such as deposits, withdrawals and transfers between accounts at any credit union ATM in the region, without any surcharges. You can find the ATM that’s closest to you by searching our “ding-free” network, a national network of fee-free ATMs which includes 66 locations in Nova scotia and over 5,000 across Canada.
No! This does not impact online or mobile banking. It only affects doing a transaction in a branch of another credit union in Atlantic Canada.
Don’t worry – we’re here to help. There are many options for your banking with CUA. If you have any concerns, and you already have a Commercial Account Manager or Small Business Advisor, please reach out to them directly. If not, please contact us at 902.492.6500 to speak to a member of our Customer Contact Centre.
Don’t worry – we’re here to help. There are many options for your banking with CUA. If you have any concerns, please reach out directly to the branch manager at your CUA branch or contact us at 902.492.6500 to speak to a member of our Customer Contact Centre.
