1) Where did you grow up? If you moved to the Halifax area, what brought you here?

I was born and raised in Lahore, Pakistan, where I lived until I was 18. In 2021, I relocated to Halifax to pursue my education at Saint Mary’s University (SMU), drawn by its vibrant community and academic excellence.

2) Can you highlight your education background and professional experience?

I am currently a fourth-year undergraduate student at SMU, where I’m double majoring in Finance and Economics. Over the past three years in Canada, I’ve gained diverse experience, primarily in the service industry as a line chef and later as a guest services agent at one of Halifax's premier hotels. My journey with CUA began after that, and it has been an immensely rewarding experience.

3) What drew you to banking?

My passion for finance and economics has always guided my career aspirations toward the financial industry. At CUA, I’ve witnessed firsthand the dedication of my colleagues to empower individuals on their journey to financial independence. The satisfaction I see on our members' faces when we assist them with their banking needs solidifies my commitment to this field.

4) Since joining CUA, what other positions have you held?

I began my journey at CUA in May 2024 as a Financial Services Representative (FSR) through a co-op program. The warmth of my colleagues and the appreciation from our members inspired me to apply for a part-time role, and since August 2024, I’ve been serving in the branches as well as our Customer Contact Center whenever needed.

5) What does a “regular” workday look like for you?

My typical workday involves assisting our members with their everyday banking needs—cashing cheques, processing deposits and withdrawals, and managing bill payments. At the end of the day, I ensure my cash drawer balances, organize all paperwork, and share a few laughs with my colleagues over coffee, which keeps the energy high throughout the day.

6) What is the best part of your job?

The most rewarding aspect of my job is the engaging conversations with our members; the smiles and gratitude they show are my greatest motivators. I also love the people I work with; I look forward to every day I work just because of my amazing fellow colleagues who do not fail to make me laugh or help me when I am in need.

7) Since being in your role with CUA, what is the most valuable thing you’ve learned?

The most valuable thing I’ve learned working at CUA is that everything is fixable. Embracing a solution-oriented mindset has been invaluable, allowing me to focus on resolving challenges rather than stressing over mistakes. This approach is crucial for maintaining mental well-being and a positive outlook.

8) What is one piece of financial advice that you believe everyone should follow?

My best piece of advice is to spend, save, and invest wisely.

9) Outside of your professional life, what is your favorite activity or hobby?

When I’m not at work, you’ll likely find me at the gym lifting weights or enjoying a game of soccer with friends on a sunny day.

10) Do you perform volunteer or community work (boards, committees, sports, etc.) and if so, what?

While my studies and work keep me busy, I make it a priority to volunteer at food shelters and participate in blood drives whenever I can. Additionally, I serve as the Fundraising Director for the Sobey School of Business Commerce Society.

11) What is your favorite meal to cook at home or order at a restaurant?

My favorite dish to cook is fettuccine chicken alfredo. However, my top culinary delight is my mom's biryani—its rich flavors are unparalleled (the secret ingredient? A mother’s love!).