Ways to Bank
We Make Banking Easy and Convenient
We make banking easy and convenient by providing you with a variety of services that allow you to access and manage your money from almost anywhere.
Ways to Bank
We make banking easy and convenient by providing you with a variety of services that allow you to access and manage your money from almost anywhere.
Ways to Bank
We Make Banking Easy and Convenient
We make banking easy and convenient by providing you with a variety of services that allow you to access and manage your money from almost anywhere.
Ways to Bank
Visit us at any one of CUA's eight branch locations during branch hours. |
Manage your account 24 hours a day, seven days a week with online banking. |
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Make withdrawals and deposits day or night with our ATMs. |
Bank anywhere, anytime with CUA's mobile banking app. Learn more » |
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There’s little need to carry cash when you have a debit card - make purchases wherever the Interac Direct Payment logo is displayed. Learn more » |
Deposit cheques with Deposit Anywhere and have your funds deposited directly into your CUA account. Learn more » |
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Process payroll, recurring bill payments, direct deposit, and pre-authorized debit payments for your business securely and automatically. |
Trade anytime, anywhere with Qtrade Investor, our online brokerage. |
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Telephone Banking Access your account(s) 24 hours a day by calling 902.492.2211 or 1.866.335.3018 toll-free in North America. Learn more » |
With CUA, you can easily access your money when travelling abroad. Learn more » |
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Turn your mobile phone in to your wallet today by adding your CUA debit card or CUA Credit Card (Apple Pay only). Learn more » |
Send or receive money quickly and conveniently with Interac e-Transfer. Learn more » |
ICU Service Change
Effective August 16, 2024, the existing Inter Credit Union (ICU) service is no longer available to CUA members as CUA will be on an improved IT system, which is different than the system used by other credit unions in Atlantic Canada. You will still be able to do over-the-counter transactions at CUA branch locations and also carry out transactions using an ATM at any credit union in Atlantic Canada as well as ATMs nationally through the “ding-free” ATM network. This network includes 66 locations in Nova Scotia and over 5,000 across the country. Currently, credit union members in Atlantic Canada can go into a branch of another credit union and carry out certain banking transactions at the counter.
This change affects a very small number of CUA’s members. Approximately 200 members (less than 1% of the total membership) used this service six times or more in the last year. For the majority of these members, there are other convenient ways to do these transactions, including using the ATMs, online banking, the mobile banking app and telephone banking.
Telephone Banking Service
Our telephone banking service allows you to access your account(s) 24 hours a day by calling 902.492.2211. Using your account number and your Personal Access Code (PAC), you can receive balance and transaction information, transfer money and pay bills – all from your touch-tone phone. Contact our Customer Contact Centre at 902.492.6500 to sign up today.
CUA’s telephone banking system can be reached at 902.492.2211 or toll-free in North America at 1.866.335.3018.
Review our complete Member Instruction Guide for full details on how to access and use this service.
Payment Stream Automatic Funds Transfers (AFT)
Securely and automatically transfer funds for your business. This service can be used to process the following activities:
- Payroll
- Recurring bill payments
- Direct Deposit
- Pre-authorized debits
Could your business benefit from automating these types of transfers? Answer the following questions to find out:
- Do you have recurring bill payments or vendors?
- Are you looking to set up direct deposit or pre-authorized debits?
- Are you using e-transfers and exceeding the daily or weekly limits?
- Do you have a need for payroll services?
If you answered yes to any of the questions above and would like to discuss this service with a member of the Commercial team, please reach out to us by calling 902.492.6500, emailing us at info@cua.com or by completing our Contact Us form.
Night Depository
Make your deposits in a secure drop, night or day, 365 days a year. Night deposits are located at most branches.
- Night deposit bags available.
- Deposits are held in a fireproof vault and opened under dual custody.
- Deposits are credited to your account the following business day.
Payroll and Human Resources Services
We know it can be a challenge for small businesses to access payroll and human resources services that are cost effective and easy to use. That’s why we have partnered with Ceridian, a human resources software company, to offer these services to CUA business and community members.
Ceridian offers a broad range of service options, including recruitment, training, human resources, and payroll. Visit ceridian.com to learn more and connect with their team. If we can help in any way, please reach out to us at 902.492.6500, info@cua.com or by connecting with your Account Manager directly.
Merchant Processing Programs
CUA would like to help your business succeed in every way possible. That is why we have partnered with SONA, a leader in payment processing solutions, to offer you easy and affordable merchant processing programs to meet today’s consumer demands.
SONA provides competitive pricing and tailored solutions to simplify payment acceptance. In an industry known for confusion and misleading claims, SONA puts it all on the table with clear, honest, transparent information and a fresh approach. Powered by the world’s largest payment processing companies, they offer cutting-edge technology to improve business and commerce transactions.
Who is SONA?
- They're invested. SONA invests in their team and they in-turn are invested in the long-term success of their clients.
- They're transparent. In an industry known for hidden fees and complicated contracts, SONA rises above. Their rates are guaranteed for the life of your contract and if you aren’t satisfied with their service, you can leave any time, penalty-free.
- The offer leading technology. SONA is powered by the world's largest payment providers and its suite of point-of sale-solutions. They are quick to market with cutting-edge technology, so their clients have the power to improve business and save money.
- They're innovative. In a sea of same, they rise above with a commitment to service excellence and a disruptive approach to contract fees.
SONA offers competitive advantages over many of the national ‘bank owned’ processors such as:
- Guaranteed Rates
- No Cancellation Fees
- Personalized Service with an Atlantic Canadian office
SONA offers the following products & services:
- Point-of-Sale (POS) Terminals
- Mobile Payments
- E-Commerce & Virtual Terminals
- Gift Cards & Loyalty Programs
Download SONA's brochure to learn more or visit Sonapay.ca. You can also contact them at 1.844.513.0050 to learn more about how they can help your business.
CRA Direct Deposit for Businesses
CRA’s Direct Deposit is a fast, convenient and secure way to receive your payments or refunds for your business.
Registration takes less than five minutes from login to completion, and it will enable CRA to deposit your funds directly into your CUA account.
A number of payments and refunds are available for Direct Deposit, including:
- corporation income tax refund
- goods and services tax/harmonized sales tax refund
- refund of excise tax or other levies
- refund of payroll deductions
To be eligible to enroll for CRA direct deposit for businesses, your business must have a valid 15-digit business number and one of the following CRA program accounts:
- RT – Goods and Services Tax/Harmonized Sales Tax
- RP – Payroll
- RC – Corporate Income Tax
How to set up CRA Direct Deposit
- Sign into online banking at cua.com.
- From the left-hand menu, select Account Services and then Set Up CRA Direct Deposit for Business.
- Follow the prompts, entering your CRA Business Number with either Payroll (RP), Goods and Services Tax/Harmonized Sales Tax (RT), or Corporate Income Tax (RC) and select the account you would like deposited. You will then confirm the information of the owner, director, partner or other corporate officer of the business and proceed to the next page.
- On the next page, you will confirm your information and consent to submitting your information.
- Review your information to ensure everything is correct, select Submit and you’re finished!
Questions?
Review our FAQ below, contact our team by phone 902.492.6500, email info@cua.com or visit one of our eight convenient branch locations. Do you have questions that aren't here? Let us know! We're here to help.
Q: What if I am already registered with the CRA to receive payments?
A: If you are already registered for CRA Direct Deposit, you don’t need to register again.
Q: Can I still sign up for Direct Deposit directly with CRA?
A: Yes. You can sign up directly with the CRA if you prefer.
Q: Do I need to register separately for different payments?
A: No, once you are registered once, you are enrolled for any and all types of government payments that you may be eligible for.
Q: Where can I check in on the status of my payment or enrolment?
A: You can contact CRA directly, toll-free, at 1.800.959.8281.
Q: Can I sign up for CRA Direct Deposit if I have a personal banking account?
A: Yes, visit our Personal Banking Additional Services page to learn how.
Q: I've already signed up for a CRA Direct Deposit with another bank/financial institution. If I sign up again, will it update what I have on file with the CRA?
A: Yes. The most recent enrolment you complete will become the account on file with CRA.