Staff Stories

At CUA, we pride ourselves on knowing our customers and having customers get to know our staff, including those who look after the day-to-day operations of our branches. We're sitting down with our staff, one by one, to help you can get to know them as well.

Meet Jaiden

As a Financial Services Representative at our Tantallon Branch, Jaiden tells us about his love of economics and finance, snowboarding and providing exceptional service to members.

Meet Mary

As the Branch Administrator at our Annex Branch, Mary tells us about growing up in New Brunswick, spending time with family, and the importance of an emergency fund for life’s surprises.

Meet Tharushi

As a Financial Advisor at our Civic Branch, Tharushi tells us about the importance of saving and investing, thinking outside the box and her shoe collection.

Meet Sanket

As the Branch Manager at our Wyse Road Branch, Sanket shares his professional experience in marketing and banking, walks us through a regular workday, and shares his love of cooking.

Meet Collin

As a Financial Advisor at our Wyse Road Branch, Collin shares the importance of building trust in relationships with members, his love for cooking, and his passion for the outdoors.

Meet Ross

As a Financial Advisor at our South Park Street Branch, Ross shares his lifelong interest in financial literacy, advice he thinks every member should follow as well as his love of golf.

Meet Jordan

As a Small Business Advisor with the Commercial Team, Jordan tells us about the best part of his job at CUA, which is helping members reach their goals, as well as his love of music, including playing and teaching drums.

Meet Jacquie

As the Branch Manager at our Cole Harbour Branch, Jacquie tells us about her Colorado upbringing, her volunteer work, as well as what drew her to join the CUA team.

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Meet Lynn

As a Financial Services Representative at our Tantallon Branch, Lynn tells us about her various roles at CUA over nearly 22 years, as well as her favourite pastimes and hobbies.

Meet Natashia

As a Financial Services Representative at our Spryfield Branch, Natashia shares her favourite piece of financial advice, as well as what she loves about her role at CUA: member interactions and opportunities to volunteer with the rest of the Spryfield team!

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Meet Lori Buhlman

In this month’s staff profile, Branch Administrator Lori Buhlman tells us about her various roles at CUA and her passion for photography.

Meet Sally Williams

In this month’s staff profile, Financial Services Representative Sally Williams shares details about her community work and financial advice that everyone should follow.

Meet Michelle Taylor

In this month’s staff profile, Michelle tells us about her extensive career in the financial sector, and what she loves about her role as a Financial Services Representative at CUA.

Meet Angela McClement

In this staff profile, Angela tells us about her role as a Small Business Advisor and her love of song writing.

Meet Kelly Van der Spoel

As a Financial Services Representative at our Tantallon Branch, Kelly tells us about her Illinois roots and her love of chasing waterfalls. Learn more about Kelly and her role at CUA.

Meet Danny Piovesan

As a Financial Advisor at our Civic Branch, Danny tells us about his work in the local music scene, his love for Italian cooking, and how he strives to help others improve their financial literacy.

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Meet Eryn Coombs-McIsaac

As a Financial Service Representative at CUA’s Spryfield Branch, Eryn shares with us how she joined CUA for the company culture and her passion for photography.

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Meet Laura Doane

With an extensive background in the financial sector, Laura Doane joined the CUA team seven years ago. As a Financial Advisor, she shares with us the highlights of her role, her financial advice and her community work.

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Meet Brett Gosling

As a Financial Services Representative in our Customer Contact Centre, Brett strives to support members by problem solving.

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Meet Adam Semple

Adam recently joined CUA as the South Park Street Branch Manager. Learn about him in this month's staff profile.

Meet Rose Wessel

Over the course of her career at CUA, Rose, a Financial Advisor at our Wyse Road Branch, has always prioritized developing a strong rapport with her clients.

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Meet Bob Upton

With an extensive career in the banking industry, Bob uses his experience and expertise to support CUA’s Commercial team.

Meet Derya Turhan Kucukay

Derya joined the CUA team in 2021. With over 22 years in banking, Derya is experienced in wealth management, accounting, and branch management. She is currently the Branch Manager of the Tantallon location.

Meet Carol Pettipas

Carol celebrated seven years with CUA in 2021. She is currently in the role of Financial Services Representative.

Meet Matthew Cristoferi

Matthew joined CUA in 2021 as the Branch Manager of our Spryfield location. With over six years of experience in the financial industry, Matthew is a skilled leader with a passion for bettering his community.

Meet Tracy Melchoir

Tracy joined the CUA team in 1996 and is currently in the role of Financial Services Representative at our Wyse Road Branch.

Meet Jim Copeland

Jim is one of CUA's leaders who loves to bring out the best in his team. He joined our team in 2019 and is the Director of Retail services.

Meet Johanna Nesbitt

Johanna is the Branch Manager for both the South Park Street and Wyse Road branches. With decades of experience in leading others, she brings her passion for helping her team reach their full potential.

Meet Russell Naugle

Russell joined the CUA team nearly 35 years ago and is currently in the role of Financial Services Representative in the Customer Contact Centre.

Meet Brad Thomson

Brad joined the CUA team in 2018. He is currently in the role of Commercial Account Manager where you can find him helping our members.

Meet Doe MacLean

Doe joined the CUA team in 2020. She is a Small Business Advisor who loves helping individuals achieve financial well-being.

Meet Ella Brown

Ella has been a member of the CUA team for over 29 years. She is an Account Manager who loves helping individuals meet their financial goals.

Meet Tasha Neal

Tasha has been a member of the CUA team for nearly two decades and has held various positions within the organization. Most recently, she joined the Commercial team and you can find her supporting our small business members.

Meet Shawna Seto-Moore

Shawna has worked in the financial industry for over 40 years and is passionate about helping people. You can find her at our Annex Branch working as a Financial Advisor.

Meet Caroline Lighthall

Caroline has devoted more than 35 years to the financial industry. You can find her at the Cole Harbour branch, helping her team and her customers achieve their financial goals.

Meet Scott Durling

Scott joined the CUA team in 2012 and is CUA’s Vice President, Member Services. Scott provides leadership to all eight branches, the CUA Commercial Centre, Customer Contact Centre, and CUA’s wealth management portfolio.

Meet Mike Caron

With decades of experience in the financial sector spanning banking institutions from Toronto to Halifax, he brings his passion for helping others reach their financial goals to the office everyday.

Meet Myra Lucia

With decades of experience in the financial sector spanning banking institutions of all sizes she has dedicated her career to helping others make their financial goals a reality.