New Security Feature for MemberDirect Online Banking

As part of our continuing commitment to cybersecurity, the reCAPTCHA safety feature has been updated with the MemberDirect digital banking system.  Enhanced authentication practices are commonplace for online banking and e-commerce platforms, and CUA’s login features will continue to evolve with advancements in technology.

This feature confirms that members are human (and not a robot). When you visit on a desktop to login to online banking you will see the below icon in the bottom right corner. If you scroll over the icon, the image will expand, and you are able to click “privacy” and “terms” to read more.  
As this version of the reCAPTCHA feature runs in the background, there is no additional action required at login, unless it cannot identify whether you are a human or a robot. After you have entered your online banking information and clicked log in, there are two possibilities. Either you will proceed to the online banking page as normal or you will be given a group images and be asked to identify and click on images that are being requested. In the example below, a member is asked to ‘Select all images with cars.”  In this instance, the member would select four images: the middle left and the three bottom images.

Once you have selected the images, press "Verify" (or "Next" if displayed).   If all the required images were identified, the box will close and you will be redirected to your Account in the usual fashion.  If you did not identify all the required images, you will be prompted to re-complete the process.

As part of our fraud prevention program, we would like to remind members to keep an eye on your accounts for suspicious activity, update passwords frequently, keep your anti-virus and security software up to date and contact us if you have any concerns.  For more information on fraud prevention and related tips, please click here »

For Members using Screen Reader Technology: The new security feature does have an accessibility option (audio clip) for individuals using screen reader technology.  If you encounter difficulty or are unable to login, please call 902.492.6500 and a member of our team would be happy to assist you.

Questions?  Please contact us at 902.492.6500 to speak to a member of our team.  We would be happy to answer your questions or walk you through the process online.


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Tips for Fraud Prevention

Click here for tips on how to keep yourself safe from fraud.

More information on reCAPTCHA

For more information on reCAPTCHA, including what it is and how it's used, please visit here »