COVID-19 Updates

Here for you. Let's talk.


Since the onset of COVID-19, our commitment to keeping staff and customers safe has resulted in many adaptations across our branch and office network. We continue to monitor the evolving situation as the Nova Scotia economy reopens under public health directives, and we encourage customers to review the safety guidelines and measures that have formed CUA’s COVID-19 Prevention Plan.

While many of you are leveraging our digital and telebanking options, we know there are many members who continue to rely on us for over-the-counter service at our branch locations. For this reason, and for as long as this situation lasts, we are committed to being here for you in the ways you need us.  We are also committed to continuing to follow the guidance of public health to undertake any action necessary to ensures safety remains our top priority.

Don’t hesitate to reach out to a member of our team if you are feeling unsure about your finances. Our Customer Contact Centre can be reached at 902-492-6500 or info@cua.com. You can also send us a message using our online submission form and we will respond to you within 24 hours.

COVID-19 Prevention Plan

As part of our Plan to help prevent the spread of COVID-19 and keep customers and staff safe, we have implemented guidelines for customers to follow when considering banking with us in-person. We have also made changes in how we work together, including guidelines for staff to follow in our Corporate Office and branches. Learn about our Prevention Plan »

Hours of Operation

We are currently providing service at all branch locations.  Branches are open Monday to Friday, opening at their usual time and closing at 4:00 p.m.  Our Customer Contact Centre (902-492-6500) welcomes your calls 8:30 a.m. to 6:00 p.m. Monday to Friday.

Supports for Nova Scotians

At CUA, we continue to follow daily updates and announcements from all levels of government in response to COVID-19. Many details of support programs continue to be released regularly, and we want to ensure you have the latest.

Recent Communications

CUA delivers the latest news and updates directly to your inbox. Didn't receive an email? View past messages below and ensure your email is up-to-date here »

Frequently Asked Questions

What is CUA doing to protect customers and staff from COVID-19? Expand/Collapse

CUA is committed to doing our part to reduce the spread of COVID-19.  We have requested that our property management and cleaning companies enhance their cleaning procedures to the expected standard for the current environment.  We have also shared information and helpful tips on how staff can implement best practices for themselves and their workspace.  Additionally, we are continuing to provide hand sanitization agents in our locations and encourage all staff and visitors to use these upon entry and prior to their departure.  We are requesting that staff and visitors refrain from handshakes, as well as encouraging the consideration of alternative meeting methods if an in-person meeting is not required.

Do I have to wear a mask when I visit a branch? Expand/Collapse

Yes. As of July 31, 2020, masks are a must. As required by the Provincial Government for most public indoor places, please wear your mask when visiting any CUA location. Read more »

I do most of my banking in a CUA branch. What other options are available? Expand/Collapse

CUA offers a number of convenient options to access and manage your accounts online and from your phone, from the comfort of wherever you are.  To learn more, visit cua.com/waystobank. If you are not yet using online banking or CUA’s Mobile Banking App, please call 902.492.6500 to speak with a member of CUA’s Customer Contact Centre.  They would be happy to assist guiding you through the process of getting set up.

Will there be branch closures or changes to hours? Expand/Collapse

Temporary branch closures or changes to hours may occur during this period as a reflection of staff availability, members’ in-branch needs or augmented sanitization efforts. CUA continues to evolve its member service delivery model to align with the needs and changing priorities of members. Recently, in response to a high volume of telephone banking and Financial Assistance Program requests, we nearly tripled the capacity of our Customer Contact Centre which required a re-allocation of resources from a variety of branch network locations. As a recognized essential service, CUA remains committed to serving those who are relying on their continued access to financial products and services, support and advice. Any temporary closures or changes to hours of operation will be posted on this page.

If you temporarily close any CUA branches due to COVID-19, how will I know? Expand/Collapse

This page has been created to be the single source of information related to COVID-19 updates and CUA’s plan to address any interruption to our business operation.  Please continue to visit this page for updates as we will change the “last updated” date at the top when items are changed or added.  This page will contain an up-to-date “Branch Status” listing to ensure you know where you can access in-person services.  If a branch is closed due to COVID-19, signage will be placed on the door at the affected location, making note of a recommended alternative branch location that will be open and available to serve you.  If you are unsure of a branch’s status, please contact our Customer Contact Centre at 902.492.6500 or refer to this page for ongoing updates.

Are you still handling and/or accepting cash in light of COVID-19? Expand/Collapse

Yes. To date, public and government officials have encouraged the practice of hand sanitization and the avoidance of touching the face area as the two, scientifically-proven methods of stopping the spread of COVID-19.  While money is exchanged frequently, it remains a single surface type of hundreds that individuals come into contact with on a daily basis.  While we continue to accept and disburse cash, we remain diligent in maintaining strong practices of hand sanitization and are following the advice of public health officials.

Will this cause any delays in the processing of payments and/or transactions? Expand/Collapse

At this juncture, COVID-19 is not impacting our ability to process payments and/or transactions outside of normal volume times.  As the situation evolves, we will continue to update this page with the most up-to-date information.

I have lost my source of income as a result of COVID-19. What should I do? Expand/Collapse

We understand this can be a time of financial uncertainty.  For individuals, businesses and community organizations whose income or livelihood has been affected by the global COVID-19 pandemic, CUA wants you to know we are here to help. Contact a member of our team to discuss options.

How can I set up Direct Deposit to receive my Canada Emergency Response Benefit or other CRA payments? Expand/Collapse

You can set up CRA Direct Deposit through online banking and receive your payments or refunds fast. Sign up through online banking in seconds and the CRA will deposit your funds into your directly into your CUA account. Learn more here »
 

Find Branch/ATM

Enter address, postal code or branch name